Help

 
 

Your email address is our primary method of contact with you. Ensure it is correct, reliable, appropriate and accessible. Your email address is also used as your unique login ID for you to access your application history and to apply for other jobs. If you share an email address with your spouse, partner or friend and they want to apply for one of our vacancies, then they will need to create a new email account

 

Ensure your ISP will provide you with uninterrupted internet access for the entire application process. Some ISPs will disconnect you if there has been no communication from your computer for a set period. This can be as little as 10 minutes, so if this is an issue for you, be sure to regularly save your work by clicking on the Save button at the bottom of each page to ensure your computer continues to communicate with your ISP.

 

Check the internet browser you use is compatible with the application. Our system is optimised for version 5.0 and above of Internet Explorer and version 4.0 and above of Netscape Navigator. If you have an earlier version, you may need to update your software to the latest version in order to utilise our application fully. More current editions can be downloaded free of charge.

 

Ensure your grammar and spelling is correct. When composing extended answers, consider writing them in an application with a spell-checker (such as Microsoft Word) then cutting and pasting it into your application.

 

An electronic copy is considered in the same way as a hard copy, and at the end of the process you will be asked to confirm all information you have provided is truthful and correct.

 

In addition to submitting applications online you can also elect to receive a personal Job Alert by email for specific vacancies. By registering and creating a profile you will be able to keep track of your applications and we can match you to any upcoming vacancies. Click here to set up your personal Job Alert.

Attaching documents
When you are uploading your C.V, cover letter and any other documentation you will need to ensure that the file types for these items are either .doc, .rft, .txt or .pdf only.  Any other formats may not be accessible by our technology and could delay the assessment of your application.

When you are finished

Check your work, making sure once again your grammar and spelling is correct. Ensure all required sections have been completed and appropriate language has been used. Re-check your contact details to ensure they are correct. You may also like to print a copy of the application summary for your records.

 

Please be aware that in times of heavy server use, uploading your documents may take some time. You need to let the page load, even if it appears nothing is happening for a few minutes. If you refresh or navigate away from the page and retry, the same problem may occur.

 

 
 

There is a link on the registration page which can help you work through this problem. Once you request a new password, you will be sent an email containing a link to a web page where you will be able to reset your own password. As a precaution this email will expire so ensure that you complete the password reset process the same day.

 

To complete your application, go into the jobs list page (using your email address and password) and continue by clicking on My History and then Edit Application. You can click on any of the available steps showing at the top of the page to edit the details before you submit your application.

 

Check you have completed all required fields. If you have missed a required section or there is an issue with some of the information you have provided, the system will provide you with prompts to fix it. 

 

If you are still having problems submitting your application, the recruiter managing the vacancy you have applied for will be able to assist you further. Their contact details are listed on the vacancy advertisement or you can view a list of area contacts by visiting the Recruitment Contacts page on our website.

 

You will receive an email from us acknowledging receipt of your application. You can also check the My History section of your profile to ensure the status of your application is listed as “submitted”. You will also be able to view the emails we have sent you from your profile, and check you have supplied us with the correct email address.

 

Some email companies require an email address to be listed in the contacts or address book, otherwise the emails will be placed in the Junk or Phishing Mail folder. Please check your Junk/Phishing Folder and add any address with the following suffix: Firstname.surname@corrections.govt.nz. Once this has been done, all future emails regarding this application will come through to your inbox.

 

You may also like to check the email address you have supplied us is correct. You can do this by going into the jobs list page (using your email address and password) and click on My History and then Edit Registration Details.

 

You will be able to view any emails we have sent you from the My History page as well.

 

To change your email address, go into the jobs list page (using your email address and password) and click on My History. You will see a list of jobs you have applied for. Under the Actions column, click on Edit Registration Details, change your email address and click the Save button. This will update your login user name and email address for all jobs you have applied for.

 

The recruiter managing the vacancy you have applied for will be able to assist you. Their contact details are listed on the vacancy advertisement or you can view a list of area contacts by visiting the Recruitment Contacts page.